"Incredibly cooperative and probably the greatest customer service experience I have had. My keyboard was totally clogged with hair after a botched lubing job from the person who sold it to me. They documented and explained every step of the process and explained my options, consistently honest and transparent. They even sent me pictures of their step-by-step which was very cool to see. Would absolutely recommend these guys."

"I purchased a Kinesis Advantage from Ama*** and it was ok, but really felt lacking. I talked to Nichole at Upgrade and spent a couple of hours talking about my RSI and going into details about what I want and need and they blew me away. I got my new keyboard and got a test kit to try the keys and see which would be the right weight for me and it made all the difference in the world. My new keyboard lets me type for a full day with zero pain and discomfort! Cannot recommend them more!"

"I cannot possibly speak more highly about my experience with Upgraded. I have the nicest, most beautiful, custom keyboard of anyone I know - I will be using it for the remainder of my career. I do not know about ton about keyboard craft, but Upgraded helped me every step along the way, helping me understand the options and giving me control of literally every single detail. It was an incredibly fun and luxurious process. I am especially proud of my custom Pilcrow key. STRONG STRONG RECOMMEND."