"Incredibly cooperative and probably the greatest customer service experience I have had. My keyboard was totally clogged with hair after a botched lubing job from the person who sold it to me. They documented and explained every step of the process and explained my options, consistently honest and transparent. They even sent me pictures of their step-by-step which was very cool to see. Would absolutely recommend these guys."

"No professional keyboard builder but I have built a couple dozen over the last few years. I kept hearing about Jeff and Upgrade and decided to let them build my new Vega. I do not know how they did it with this keyboard but I am totally blown away.They took the time to talk to me and get to the bottom of what I was looking for in sound and feel. Jeff even showed me how he did some of the tricks on this board which blew me away that a business would show a customer how to do it themselves. A+++"

"I cannot possibly speak more highly about my experience with Upgraded. I have the nicest, most beautiful, custom keyboard of anyone I know - I will be using it for the remainder of my career. I do not know about ton about keyboard craft, but Upgraded helped me every step along the way, helping me understand the options and giving me control of literally every single detail. It was an incredibly fun and luxurious process. I am especially proud of my custom Pilcrow key. STRONG STRONG RECOMMEND."